Shipping Times. We typically ship orders on Mondays and Thursdays. If you need your parcel faster, please write to us at firstname.lastname@example.org and we will do our best to accommodate you.
For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer. Items will be shipped from Berlin, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
Returns. If something didn’t work out, you have the chance to return your order within fourteen (14) days after delivery date. Gift cards are exempt from being returned. Orders from Germany qualify for free return labels. Write to us at email@example.com for instructions on how to create your label.
On orders from other countries, you are welcome to send us the return through your own method. You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you do send it by your own method, we highly recommend that you use a method with tracking as we can only take responsibility for items once they are delivered and a lost parcel without tracking is not something we can take responsibility for.
Please send your return items with the return form which was included in your parcel together with the invoice. Please email us at firstname.lastname@example.org in case you have lost your return form and need a new one.
Attn: Sebastian Lotz
Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means…
- clean (no deodorant, perfume or make-up stains)
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. Note, shipping fees are costs we incur and therefore not refundable.
Exchanges. We don't offer exchanges. You have to return the original order back to us to allow for a refund and you have to order again the new item.
Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please be aware that only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Get in touch with at email@example.com for all inquiries about returns and refunds.